Assistant General Manager at The Well House Hamilton

Lighthouse Hospitality Group is seeking an energetic, highly motivated leader to fill the position of Assistant General Manager for recently opened The Well House Hamilton, Tapestry Collection by Hilton hotel.

Primary Purpose

To assist the Managing Director in effectively overseeing the hotel in all aspects of day to day operations, ensuring proper training of front of house staff, compliance to brand standards and hotel standard operating procedures, and promoting high guest satisfaction and profitability. Particular emphasis of responsibility on overseeing Front Office and Breakfast operations.

Example of Duties

Manages and motivates all front of house personnel to include hiring, supervision, training, communicating objectives for the day, disciplining, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction and property profitability.

Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports as requested. Food and Beverage ordering, inventory control and profitability review.

Assist the Managing Director with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the Managing Director.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions determined by the Managing Director and the business demands of the property.

• Assist in check in/ check out of guests or any related guest service activity.

• Be in the public areas during peak times greeting guests and offering assistance as needed.

• Perform other duties as requested by Managing Director for both front and back of house operational support.

• Assist in creating a positive team-oriented environment that ensures guest satisfaction through employee development and motivation.

• Participate in Manager on Duty Program as scheduled.

• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

• Complete required corporate training modules and become certified to train those as required.

Specific Job Knowledge, Skills and Abilities

• Hilton/PEP experience highly preferred

• Critical analysis skills

• Extensive knowledge of hotel operations - 2 years management/supervisory experience highly preferred

• Excellent communications skills both verbal and written

• Ability to work in teams and independently

• Ability to manage simultaneously multiple projects and departments